refunds & cancellation
last updated 19 August 2026
We would rather refund you than keep money from someone who isn't happy. There is no retention flow, no phone call, and no 'are you sure' maze.
cancelling
- Cancel from your profile in one click, any time.
- Cancellation stops the next renewal. You keep Pro until the end of the period you already paid for.
- We email a reminder before every annual renewal, and Indian customers also receive the pre-debit notification their bank requires.
refunds
- Within 14 days of any charge — full refund, no questions asked. Email us and it is done.
- Annual plans — after 14 days, we refund the unused whole months on request.
- Accidental or duplicate charges — refunded in full whenever you notice them.
- Founding Member — full refund within 30 days. After that it is a lifetime purchase, and clause 9 of the terms covers what happens if the product ever shuts down.
how long it takes
Refunds are issued within 3 business days of approval. Your bank then takes its own time — typically 5–10 business days for Indian cards and UPI, and up to 10 business days internationally.
what happens to your data
Nothing. Ratings, history, arcs, and exports all stay available on the free tier, because everything that existed before 19 August 2026 is free forever. Downgrading loses Pro-only surfaces, not your account and not your work.
how to ask
Email the address on the contact page from the address on your account, with the date and amount. That's the whole process.